Help center

Frequently asked questions

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How long does shipping take?

Orders are processed within 1–3 business days. Estimated delivery: USA & Canada 7–12 business days, UK & Europe 8–14, rest of the world 10–20. See our Shipping Policy.

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Is shipping really free?

Yes — standard shipping with tracking is free on every order, worldwide.

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How can I track my order?

As soon as your order ships you'll receive an email with your tracking number. Enter it on our Track Your Order page to follow your parcel.

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How do I choose my size?

Each product page includes a size guide in the photos or description. Between two sizes? We recommend the larger one for comfort.

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Can I return or exchange an item?

Yes. You have 30 days after delivery to request a return or exchange. For hygiene reasons, bras and intimate apparel must be unworn with tags attached. Read our Refund Policy.

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How do quantity discounts work?

Buy 2 items and get 10% off, buy 3 or more and get 15% off. The discount is applied automatically at checkout — no code needed.

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Which payment methods do you accept?

We accept major credit and debit cards and other secure payment methods shown at checkout. All payments are encrypted and processed securely.

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Will I pay customs fees?

Orders shipped outside the country of dispatch may be subject to import duties or taxes set by your country. These charges, if any, are the customer's responsibility.

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How can I contact you?

Email us at support@gadzit.net or use our contact form. We reply within 24–48 hours, 7 days a week.